Frequently Asked Questions

Please note that our warehouse operates Sunday through Thursday.
We do not ship on Fridays or Saturdays.

All orders are shipped between Sunday and Thursday. The final shipment of the week is on Thursday at 11:00 AM IST

Sunday–Thursday: 9:00- 15:30 IST

We are closed Friday and Saturday

International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Yes, we ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Returns are accepted on unworn items with original tags within the stated return window. Swimwear must have the hygiene liner intact. Sale items our final sale.

Yes, we accept returns within a specified period. Please review our return policy for more details

Once received, returns are typically processed within a few business days. You’ll receive a confirmation email once completed.

Yes, exchanges are subject to availability. Please contact customer service to arrange an exchange.

You can reach us via email through our contact page, and our team will be happy to assist you.

We recommend hand washing in cold water after use and laying flat to dry. Avoid harsh detergents, dryers, and prolonged sun exposure.

Some styles may be restocked, but many are limited editions. We recommend signing up for restock notifications.

Yes, many styles are produced in limited quantities to maintain exclusivity.

Yes, Shani Shemer is available for wholesale. Please contact us directly or visit our wholesale platform (JOOR) for more information.